Term Main definition

Enquiry is where a user has taken action towards showing interest in gaining an understanding about something, perhaps for a problem they need solved. For example, they might submit an contact form on your website or ask to be contacted on social media.

Enquiry is the first step of finding a solution to a problem, and it's important because it shows that the user is interested in solving their problem.

By showing interest in the problem, the user is taking the first step towards finding a solution. Enquiry can also be helpful in determining the root of the problem.

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