Call: 07 3103 3133
Business Development | Founder
Kamran looks after the Business Development and the financial side of the business.
Managing Director | Founder
Margaret is the technical person behind the business, as a web developer and self confessed geek, she keeps the websites running.
Content Creator
Daniel specialises in Visual Content Creation
At The ICT Shak, we believe in making the web development and digital marketing process as smooth and transparent as possible.
Our client-focused approach ensures you stay informed every step of the way—whether it’s through our client portal, clear project timelines, or straightforward terms of service.
This section answers common questions about how we work, helping you feel confident and comfortable partnering with us. If you have any other queries, we’re always here to help!
Our “5 Hour Prepaid Package” provides you the peace of mind that we are available when needed. This package can be used in any way you need, whether it is for support and maintenance, training and coaching, or anything else.
The “5 Hour Prepaid Packages” is very popular and offering the best value for money and personalised support through an ongoing relationship with us.
5-hour prepaid package is to be used within various avenues
Tasks are listed and associated with the relevant support tickets if applicable.
Your domains are accessible on the client portal under the domain tab.
In here you have full access to your domain management.
Usually, you can access the cPanel by putting in https://www.yourdomain.com.au/cpanel.
If you are hosting with us, you can access your cPanel dashboard in 2 ways.
Remember that the cPanel is the brain of our hosting account. Be careful when you make any changes.
As part of our service, we include 7 days offsite backup. Get in touch ASAP if you need a backup restore (charges apply).
Once logged into the client portal, you can view all your services with us on the services tab on the portal menu.
Just click through to "My Services": and all your current services are listed for your convenience.
Clicking through on the green "Active" button will take you to the service management dashboard.
You can view and download all past invoices once logged into your client portal under the billing tab.
All past invoices are listed showing the invoice number, total and the status of the invoice.
You can view the invoice and download it by clicking on the invoice number.
If you require other people to receive generated emails associated with your invoicing, domains or support, then you can add in a contact to your account on our client portal.
For example, if you would like the accounts team to receive copies of the invoices by email but not be bothered by support emails, you can choose to only select the invoice notification for their contact.
In addition, if you would like the contact to be able to login using their own email address (so you can restrict what they see) then you can activate the contact as a sub account.
You can select the required permissions as the master account holder to give different logons for different roles in your organisation.
Just a couple of examples where this might be useful are:
Be sure to also take advantage of the email preferences for a contact/sub-account so they can be used for having invoice related emails sent to additional email addresses.
No. We have clients all over Australia and a number in Papua New Guinea. We do like to meet our client, if possible, either face-to-face or by telephone.
Generally, most of our dealings with our clients are through our support ticketing so we can both have a reference the communication through the client portal.
If training is included on handover this will either be conducted face-to-face, or by Skype Screen Share.
No! We want our client to love us, and if they don’t then they are welcome to leave us.
For transparency all domains, and hosting accounts are accessible through our client portal.
In this portal, you can change the DNS settings of the domain and retrieve the EPP code. A link to your web's hosting platform is also within you client portal.
Payment can be made through our client portal using MasterCard, Visa or Amex. Simply click on the link on the email with the invoice attached and follow the prompts for payment.
Alternatively, you can pay by bank transfer with the payment details listed on your invoice.
Need support. Raise a support ticket and we will be able to assist you with your request.
You can raise a support ticket by simply emailing support@theictshak.com.au using the email address registered with your client portal and a ticket will be automatically raised to your account.
Please note: if you do not use the registered email address the ticket will not be raised.
Alternatively, you can login into your client portal and raise a ticket by clicking 'Support' on top menu and then 'Tickets' on the menu bar.
Click on the following link to create a new support ticket or access your existing tickets.
Please Note: Our support ticketing system is only available for registered customers. If you would like support and you are not an existing client, then complete our contact form and we will respond according.
Your portal contains all information regarding your services and communication with us. This includes copies of past and current invoices, domain management and active services. If you are utilising our 5 Hour Prepaid Packages, you can also view all time used against each package under "MY PROJECTS".
You can login to your client portal on the following link using your registered email address. Your registered email is where you have received your previous invoices and correspondence with us.
It is important to us that services we offer you, fit your business model, budget and can grow with your business.
Talk to us to find the right solution for you.
Click through to our contact form to get in touch.
Business hours 9:00 am to 5:00 pm, Monday to Friday.
If calling from overseas, please use +61 7 3103 3133.
Send us a message through Facebook Messenger
https://www.messenger.com/t/TheICTShak
You can send us an email and we will get back to you by the next working day.
Conveniently located in Redlands. Get in touch to arrange a face to face meeting.
Building websites since 2009, the experienced team of web designers support business owners
