You agree to the following Billing Policy when ordering from The ICT Shak.
All charges are shown in Australian Dollars. Payments are to be made in Australian Dollars (AUD).
The ICT Shak has three payment options:
- Credit/ Debit Card (Visa, MasterCard, Amex)
- Direct Deposit or Bank Transfer
NOTE: Your order will not process until your payment is received.
If you provide The ICT Shak your credit card information, you authorise The ICT Shak to automatically charge your credit or debit card for charges that apply to your account. The ICT Shak will automatically charge your credit card or debit card with all charges that apply on the due date of each invoice. You are responsible for directly updating, or notifying The ICT Shak, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by Electronic Transfer or Credit Card agree to make payment of their balance due strictly on the due date of their Billing Invoice. Reoccurring invoices are sent to clients normally 14 days before due date.
Accounts that are seven (7) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including legal fees, court costs, and collection agency fees.
The ICT Shak offers two Billing Cycles for web-hosting charges:
- Monthly – Paid by Credit Card/PayPal subscription only
- Annually (12 months)
The Billing Cycle begins on the date of the setup of your hosting account, or when the service is initiated.
In order to ensure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before the plan renewal, please refer to the Cancellation section below.
The ICT Shak does not mail paper invoices. All invoices are sent via email to the customers designated email address. All invoices and statements are available to access online through our client portal.
For the convenience of the client, The ICT Shak has an online client portal https://billing.theictshak.com.au. In this portal, the client can manage their account and services in addition to view and pay invoices for their current services with The ICT Shak.
Returned Cheques - The ICT Shak charges a $35.00 fee for returned cheques. Customers that issue a cheque that is returned will be required to submit future payments with bank cheque or alternatively convert to Credit Card Payments.
Credit Card Charge Back – A $35.00 chargeback fee will be assessed for each credit card chargeback received by The ICT Shak.
Direct Bank Deposit - Our banking details are:
ACC Name: Shak Technology Pty Ltd
BSB: 034 080
A/C No : 398631
For international customers, cheques and money orders must be drawn in Australian Dollars. International wire transfers may be assessed $20 AUD processing fee by an intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to The ICT Shak or the amount credited to your account will be less than your intended payment.
Reactivation after suspension
Customers that wish to reactivate a closed account will incur a $82.50 reactivation fee. A further fee may be assessed if The ICT Shak is required to restore your data files to your reactivated account.
Hosting Plan Changes
There are no upgrade fees for upgrading or downgrading to a different plan.
Cancellations of Web Hosting
Hosting plans will automatically renew until a plan is cancelled. Cancellation of service requests can be submitted in 2 ways.
1. submitted through your account management login (client portal)
Cancellation requests must be received by The ICT Shak a minimum of 15 days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by The ICT Shak. The ICT Shak is unable to cancel your account effective for a future date. The ICT Shak will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact The ICT Shak as soon as possible.
The ICT Shak does not monitor, and will not automatically cancel, plans for issues related to domain name transfers, non-usage, InterNIC, your ISP, or any other secondary issues not directly related to The ICT Shak's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. The ICT Shak reserves the right to cancel any account, at any time, without notice, for any reason contained in our Terms & Conditions or Acceptable Use Policy as The ICT Shak considers appropriate.
Credit Card Chargebacks
The ICT Shak has a zero-tolerance procedure for chargeback. Any client who disputes a credit card payment is subject to a fine, suspension and account termination at The ICT Shak’s discretion. A charge of $35.00 per chargeback will be calculated to all accounts that receive a chargeback.
The ICT Shak’s policies and prices are subject to change without notice.
Any price changes become effective in the next billing cycle.
Account Cancellation Process
How do I cancel my account/services with The ICT Shak?
We do hope that you never cancel your account, however from time to time needs and circumstances change and you may need to do so in the future.
Cancellation of service requests must be lodged by client either by:
1. using your Client Area at https://billing.theictshak.com.au and navigate to the Account Cancellation form located under Services -> My Services, Open View Details to the account in question. Under Management Actions select Account Cancellation and fill in the appropriate information.
Cancellation requests must be received by The ICT Shak a minimum of 15 days prior to the end of your Billing Cycle. Cancellations submitted later than this time will result in automatic renewal of your hosting or website package plan. Cancellations become effective on the day processed by The ICT Shak. The ICT Shak will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact The ICT Shak as soon as possible.
Any payments already collected for the current billing cycle will not be refunded. Our staff will take the appropriate steps to reconcile your account and cancel your services on the date you have designated.
By agreeing to our Billing Policy, you are also agreeing to the following policies.