Website Maintenance & Support Services
Brisbane Bayside
At The ICT Shak, we understand that keeping your website running smoothly takes time, skill, and ongoing attention. Whether it’s fixing technical issues, updating content, or providing training, our Website Support Packages give you peace of mind and professional help when you need it most.
Flexible 5-Hour Prepaid Support Packages
Our 5-hour prepaid support packages give you access to expert website support without the need for an ongoing contract. Use your hours as you need them — whether that’s for updates, troubleshooting, training, or small development tweaks.
Discounted Rates for Hosting Clients
If you already host your website with us, you’ll receive a special discounted rate on all prepaid support packages.
We offer reliable hosting on Australian servers with full local support.
Let's Talk About Your Website Management – Book a Discovery Call!
Platforms We Support & Service
We have extensive experience working with:
âś” WordPress
âś” Joomla
âś” Webmatix
If your website is on a different platform like Shopify, or similar, we’re happy to chat and see how we can help. However, we prefer not to work on Wix websites due to its limitations for professional development and SEO.
How Our Support Packages Work
âś… Purchase upfront and use your hours as needed
âś… No expiry date on your hours
âś… Fast, friendly, and professional service
âś… Support delivered via phone, email, or video call
Don't Just Take Our Word for It
Margaret has been a fantastic support educating us on the ins and outs of how to utilize our website. She has given us the tools to help grow our business and get our name out there. Margaret has broken down the learning process to an easy to understand step by step guide that even beginners like myself can understand.
Matt Winch
Innovation Plumbing
User-Friendly and Professional Website Support with Complete Transparency
At The ICT Shak, we believe in making your website support experience user-friendly and fully transparent. All time used from your 5-hour prepaid support package is carefully tracked and recorded in your Client Portal, so you can see exactly where your hours have been used.
Through the portal, you can:
- View and download past invoices
- Raise new support tickets
- View the history of previous support requests
We want you to feel confident and informed at every step, with clear, easy access to your account and support history.
Common Tasks in our Website Services
- Content updates
- Plug-in and extension updates
- Software Patch Updates in the hosting environment
- Malware and security scans
- Troubleshooting website issues
- Page speed and performance improvements
- SEO tweaks and adjustments
- Training on how to manage your website
Get Your Website Quote Today!
Fill out our quick form, and we'll be in touch to discuss your website.
Improve Your Website’s Visibility with SEO Coaching
Keeping your website up and running is just the beginning—if you want to be found online, Search Engine Optimisation (SEO) is essential. At The ICT Shak, we don’t just manage the backend of your site—we also offer personalised SEO coaching to help you get in front of the right audience.
- Our SEO coaching is designed for small business owners who want to understand how search engines work and what they can do to improve their online visibility. Whether you're just starting out or looking to improve existing rankings, we can guide you through:
- Identifying the right keywords for your business
- Optimising on-page content for both users and search engines
- Understanding your Google Business Profile and local SEO opportunities
- Monitoring your website’s performance with tools like Google Search Console
- Creating content that drives traffic and builds trust
We work with you step-by-step, demystifying SEO and giving you the confidence to take control of your website’s growth. If you prefer a more hands-off approach, we’re happy to implement these strategies for you as part of our broader web care service.
Need Ongoing Website Management or Maintenance?
If you're looking for regular, proactive website management rather than ad-hoc support, our Managed WordPress Website Services might be a better fit for you. Our Web Care Plans ensure your website is consistently maintained, updated, backed up, and monitored for security. web hosting service is included in these complete packages. This is ideal for businesses that prefer us to take care of the technical side so they can focus on running their business
Prefer Hourly Support?
We also offer hourly website support for clients who just need help from time to time. However, our 5-hour prepaid support package offers better value and greater flexibility, making it a more affordable choice if you expect to need assistance throughout the year.
Why Choose The ICT Shak?
With over 15 years of experience supporting small businesses across Redlands, Brisbane, and Southeast Queensland, The ICT Shak has helped hundreds of clients keep their websites secure, functional, and working as a business asset.
We’re trusted by our clients for providing practical, jargon-free advice and reliable support for all things web.
Don't Just Take Our Word for It
Margaret and the team at The ICT Shak transformed our website and helped us generate more leads within months!
Mona Juliet
Supporting Local Business Owners in Brisbane Bayside
We proudly support businesses in Redlands, Brisbane, and throughout Southeast Queensland. Remote support is also available Australia-wide.
Let’s Keep Your Website Working for You
If you’re ready to ensure your website stays up-to-date, secure, and performing at its best, contact us today about our 5-Hour Website Support Packages.
Frequently Asked Questions
How does the 5-hour prepaid support package work?
Once you purchase your prepaid support package, you’ll have 5 hours of support available to use whenever you need it. There’s no expiry date — simply reach out when you need assistance, and we’ll deduct the time from your balance.
What’s included in website support?
Our support covers a wide range of tasks, including content updates, troubleshooting, plugin and extension updates, performance improvements, training, and general website advice.
Do I get a discount if I host my website with The ICT Shak?
Yes! Our hosting clients receive discounted rates on all prepaid website support packages. Learn more about our hosting packages here.
Which website platforms do you support?
We specialise in WordPress, Joomla, and Webmatix websites. If you use another platform, such as Shopify, we’re happy to chat and see how we can help. Please note: we prefer not to work on Wix websites.
Can I use my prepaid support hours for training?
Absolutely. If you’d like to learn how to manage your website more confidently, we can use your support hours for training sessions via Zoom or in person (where available). As you go through the learning process you will gain a better understanding of how you can use your website to grow your business.
What if I need more than 5 hours?
You can simply purchase another 5-hour block at any time. For larger projects, we can also provide a tailored quote.
📞 Call us - 07 3103 3100 | ✉️ Email us -
