Our Story
Helping Small Businesses Make Better Use of Digital Technology Since 2009
The ICT Shak was established in 2009 with a simple goal: to help small businesses make better use of their websites and digital technology.
Based in Brisbane Bayside, we have grown alongside the businesses and technology we work with. What began with a strong focus on website design and development has expanded to include digital marketing, website care, hosting, CRM and automation — bringing the different parts of a business's digital presence together.
More Than Just Building Websites
Over the years, one thing has remained consistent: a website works best when it is part of a bigger picture.
Today, we help businesses think beyond simply having a website. We look at how customers find your business, what happens when they arrive, how enquiries are captured and followed up, and how digital systems can support stronger ongoing customer relationships.
This is reflected in the way we approach digital growth:
Part of Your Digital Growth Journey
A strong digital presence helps the right people find your business, take the next step and build an ongoing relationship with you.
ATTRACT
Help the right people find your business.
CAPTURE
Turn interest into enquiries.
CONVERT
Turn enquiries into customers.
RETAIN
Build stronger customer relationships.
Practical Support That Fits Your Business
Not every business needs the same level of support.
Some clients want us to manage their website and digital presence for them. Others prefer to work alongside us, while some want the knowledge and confidence to manage more themselves.
That flexibility has become an important part of how we work, supported by practical advice, clear communication and long-term relationships with our clients.
Local Support, Broader Experience
Based in Brisbane Bayside, we work with small businesses across South East Queensland and throughout Australia.
Our experience spans websites, ecommerce, search visibility, digital marketing, hosting, website management and business systems. As technology has changed, we have continued to adapt the tools we use while keeping our focus on practical solutions that make sense for each business.
Still Evolving
Digital technology continues to change, and so does The ICT Shak.
From websites and search through to CRM, automation and emerging technologies, we continue to explore ways to help small businesses work smarter and strengthen their digital presence.
What has not changed since 2009 is our focus on helping clients understand their options, make informed decisions and get practical support when they need it.
