Yes, we do support eCommerce websites.
However, due to the varied nature of eCommerce platforms, an assessment is required to determine whether additional charges apply.
Online stores can differ significantly in size, structure, transaction volume, integrations, and operational complexity.
A simple store with a modest product range and straightforward checkout is very different from a high-volume shop with multiple payment gateways, shipping rules, inventory systems, third-party integrations, custom functionality, or advanced reporting requirements.
These differences directly impact the level of monitoring, maintenance, security oversight, and response time required.
For this reason, we conduct a review during onboarding to assess:
- Platform and hosting environment
- Product catalogue size
- Transaction volume
- Payment and shipping integrations
- Third-party tools and custom functionality
- Performance and uptime requirements
Following this appraisal, we will confirm which care package would be suitable and advise if there will be any additional charges to monitor and update the eCommerce platform.
This approach ensures that your online store receives the appropriate level of protection, monitoring, and technical support without compromising stability, security, or performance.
